Operations Management: Business Process Fundamentals - Prof. Chayet

Friday, July 1, 2022 at 6:00 PM until 9:00 PMCentral Daylight Time UTC -05:00


Gleacher Center
450 N Cityfront Plaza Dr
Chicago, IL 60611
United States

This core course focuses on understanding levers for structuring, managing, and improving a firm's recurring business processes to achieve competitive advantage in customer responsiveness, price, quality, and variety of products and services. These levers are as applicable to banks, hospitals, and brokerage firms, for example, as to traditional manufacturing. Processes within firms, as well as between firms, i.e. supply chains, are explored. The fundamental principles underlying state-of-the-art practices, such as Quick Response, Just-in-Time and Time-Based Competition, are explored so that students learn to critically evaluate these and other operational improvement programs.

Registration is no longer available because the registration deadline has passed.